Vision - Policy - Objectives


Quality, Environmental, and Energy Policy

For over 160 years, PFAFF Industriesysteme und Maschinen GmbH has set new standards in sewing technology—a sector we will continue to shape in the future. We are a global leader in innovation and technology within the fields of industrial automation, sewing, and welding. We develop, manufacture, and distribute high-quality machines, systems, and solutions designed to enhance the level of automation and process reliability in your production operations.

PFAFF Industriesysteme und Maschinen GmbH is part of the DA Group, an internationally leading corporate group in the field of industrial sewing technology. The group operates through a global sales and service organization comprising 12 companies. Together with more than 650 local service partners, we form a global network dedicated to supporting our customers worldwide.

This policy applies to all locations, business divisions, processes, and employees of PFAFF Industriesysteme und Maschinen GmbH—spanning sales, design and development, manufacturing and assembly, as well as service and administration. It serves as the foundation for establishing and regularly reviewing our quality and environmental objectives.

Customer satisfaction is our top priority. We act as competent and reliable partners to our customers, identifying their individual requirements through comprehensive consultation. By integrating both standard products and custom applications into our specific solutions, we create added value for our clients. Our reliable, global service and long-term spare parts supply ensure the protection of our customers’ investments. Through this integrated quality and environmental policy, the management team establishes the binding framework for our management system in accordance with DIN EN ISO 9001 and DIN EN ISO 14001.

Our highly motivated, creative, qualified, and quality-conscious employees possess the necessary expertise in process engineering, electrical engineering, automation technology, and computer engineering to master future market challenges related to automation and connectivity. For this reason, we provide them with targeted support and encourage them to take personal responsibility. We set and pursue clear objectives, while recognizing both individual achievements and new ideas. Timely and comprehensive communication forms the foundation for our trusting collaboration. Together, managers and employees ensure health and safety in the workplace.

The success of our company is the success of our stakeholders. We establish concrete goals through structured programs and pursue them with persistence. We continuously improve all our activities—covering costs, service, scheduling, quality, and collaboration—as well as our efforts toward environmental and resource protection. We comply with all relevant legal and social regulations. Respecting and protecting the rights of people, living beings, and nature is a fundamental principle for us. We systematically optimize environmental protection across our business operations and the entire product life cycle, while balancing these efforts with economic requirements. We maintain a relationship of trust with public authorities and the general public, ensuring purposeful and clear communication. Our employees, customers, and suppliers are actively involved in our environmental initiatives.

 

Quality Policy

  • Customer Focus – Our customers’ satisfaction is at the heart of everything we do. We understand our customers’ requirements, expectations, and the regulatory standards they must meet; we consistently align our processes to fulfill—and, wherever possible, exceed—these demands.
  • Process and Risk Orientation – We manage our business processes—from order clarification, design, and manufacturing to delivery and service—based on clearly defined workflows, responsibilities, and key performance indicators. We identify risks and opportunities at an early stage to prevent errors rather than having to correct them after the fact.
  • Adherence to Schedules and Delivery Commitments – We plan and monitor our manufacturing and assembly processes to ensure that agreed-upon deadlines, specifications, and quality requirements are reliably met.
  • Error Prevention over Error Correction – We prioritize preventive measures, clear inspection and approval processes, and systematic root-cause analysis in the event of deviations, ensuring that errors are avoided on a long-term basis.
  • Employee Qualification – We foster the professional and personal development of our staff through targeted training and cultivate a work environment in which a commitment to quality is shared by everyone.
  • Collaboration with Suppliers – We select our suppliers and partners based on clear quality and environmental criteria and foster these relationships in a spirit of partnership, ensuring the quality of our machines throughout the entire supply chain.
  • Continuous Improvement – We regularly review the effectiveness of our integrated management system using key performance indicators, internal audits, customer feedback, and management reviews, while continuously improving our processes, products, and services in line with the PDCA (Plan-Do-Check-Act) cycle.

 

Environmental Policy

  • Legal Compliance – We comply with all applicable legal regulations, official requirements, and other binding obligations related to environmental protection; furthermore, where it is sensible and economically justifiable, we go beyond these statutory requirements.
  • Prevention of Environmental Impact – We aim to prevent emissions, waste, and environmental impacts at the source, rather than relying on downstream measures. This applies particularly to air emissions, wastewater, noise, waste, and the handling of substances hazardous to water during the manufacturing process.
  • Responsible Resource Management – We use energy, water, materials (e.g., steel, aluminum, cooling lubricants), and operating supplies efficiently. We also promote the use of recyclable materials and the integration of production waste and metal shavings back into the production cycle.
  • Environmentally Sound Product Development – We incorporate factors such as operational energy efficiency, material usage, repairability, and recyclability as early as the design phase to reduce the environmental impact of our machines throughout their entire life cycle.
  • Emergency Preparedness – We take appropriate precautions to prevent emergency situations and to ensure a rapid and effective response should an incident occur.

 

Energy Policy

Sustainable practices and production are at the heart of our decision-making. We have set ourselves the goal of reducing our energy consumption over the long term and continuously improving our energy-related performance.

  • To this end, we support the procurement of energy-efficient products and services.
  • We establish objectives, ensuring their implementation by providing the necessary financial and human resources as well as essential information; furthermore, we ensure that our energy policy is appropriate to the nature and scale of our energy use and consumption.
  • Our energy policy provides the framework for setting and reviewing these objectives. It ensures compliance with legal obligations and other requirements related to energy use, energy consumption, and energy efficiency.
  • The established objectives are reviewed regularly, and the results are communicated. These results serve as a basis for deriving specific measures.

 

Common Principles

We do not view quality, environmental protection as separate entities, but rather as complementary dimensions of corporate responsibility. The following principles apply across both management system areas:

  • Employee Involvement – We regularly raise awareness among our employees and provide training on quality and environmental topics; we also encourage them to take personal responsibility and contribute suggestions for improvement.
  • Collaboration with Suppliers and Partners – We expect our suppliers, service providers, and business partners to adhere to comparable quality and environmental standards, and we incorporate these criteria into our procurement decisions.
  • Open Communication – We provide transparent information to employees, customers, public authorities, and the interested public regarding our quality and environmental performance, and we maintain an open dialogue with all relevant interested parties.
  • Fact-Based Decision-Making – We make decisions based on data, key performance indicators, and the analysis of results from internal audits, customer feedback, and management reviews.

 

Quality, Environmental, and Energy Objectives

This policy serves as the foundation for our actions. It is documented and communicated across all levels, reviewed annually, and kept up to date. Based on this policy, the management team derives specific, measurable objectives each year. The achievement of these objectives is reviewed and documented as part of the annual management review.

 

Responsibility and Communication

This policy is binding for all company employees, as well as for any individuals acting on our behalf or in our name. It is communicated to all staff, incorporated into training programs, posted in appropriate locations throughout the company, and made available to the public upon request.

 

Commitment of the Management Team

The management team commits to providing the necessary human, technical, and financial resources; to implementing, maintaining, and continuously developing an integrated management system in accordance with DIN EN ISO 9001 and DIN EN ISO 14001; to complying with all applicable legal requirements; to regularly reviewing this policy for its continued suitability and adjusting it as necessary; to leading by example; and to embedding an awareness of quality, environmental, and energy-related issues as an integral part of all corporate decision-making.

 

PFAFF Industriesysteme und Maschinen GmbH